This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The Zone Manager is the key individual in the organization who interacts between Planning, Real Estate, and Facilities (PREF) and the campus community. This position works with staff who provide maintenance to an assigned section of the campus that vary in size up to 3 million square feet. Coordinate customer service activities for assigned area to include service calls, performance of planned and preventative maintenance, major repair, and renovation. The Zone Manager will review and assign work orders to the relevant work group.
The Zone Manager is responsible to tour zone building and areas daily, observing, noting, anticipating, and communicating zone and facilities-wide issues which should be addressed. Inspect in progress and completed work for compliance to quality and needs of the campus community. Coordinate with Capital Projects staff to understand project work occurring within the zone. Interface with building representatives to ensure customer satisfaction and solicit feedback to promote continuous improvement.
Coordinate with Trades and Service Supervisors on scheduled maintenance, emergency maintenance, installation, and other needed functions in one or more zones. This position will interact on a consistent basis with area maintenance staff, other PREF staff and employees, designers, engineers, vendors, contractors and customers. Support University-related events sponsored by various campus organizations and departments including active participation in planning, operational, and follow up sessions.
Observe and communicate cleaning, grounds, security, safety, utility, construction project and other facilities-related issues with the appropriate representative(s) within PREF, the University or the contractor providing the services.
Identify any issues relating to the operation of building components and systems within assigned area.
Knowledge of building systems, fire protection, plumbing, carpentry, and HVAC is preferred. Proven communication skills to interact effectively and professionally with campus department/building representatives and with other PREF personnel. Track record of exceptional customer relations skills with a commitment to excellence. Knowledge and skills required for this position are normally gained through a Bachelor's degree in engineering, architecture, construction management and prior work experience in a higher education setting, or similar areas of study or 4 years of facilities-related experience for individuals with an associate's degree.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
1) Inspects facilities for needed maintenance work, views work orders, complaints and other requests for services received from customers. Coordinates preventative maintenance work efforts and other work requests in terms of progress and completion. Monitors the safety and accessibility of the University and its facilities and develops work requests to address safety and accessibility issues such as ADA, OSHA, DEP, City and Local code requirements. Facilitates ISD and BFD campus inspections to support relevant licenses.
2) Reviews work orders submitted by staff within Archibus and assigns to appropriate trade or service group and provides follow-up and communication to impacted stakeholders. Works with Associate Director of Zone Management to identify common building issues. Works within Archibus to evaluate work orders in the zone to look for trends or reoccurring issues. Assist trades and services staff in the prioritization of work order with a focus on customer service. Ensures repairs to buildings, equipment or grounds that create potential hazards for residents and staff are addressed first. Coordinate customer service activities for assigned area to include service calls, performance of planned and preventative maintenance, major repair, and renovation. Prepare campus-wide notifications where/when needed (electrical shutdown, projects, construction, etc.)
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.