Career Center
Bowling Green, Kentucky
Livingston/NJ/USA
Posted: 01-Dec-22
Location: Bowling Green, Kentucky
Salary: Open
Internal Number: 156406
Position Summary
The HR Operations Manager is responsible for maintaining and enhancing the organization's human resources capabilities by planning, implementing, and evaluating employee relations and human resources policies, programs, and processes. The HR Operations Manager is an individual contributor as well as team leader, and supervises staff employees who carry out day-to-day operational activities in the area of employment, compensation, performance and training and data management. Position serves as a collaborative member of the management team and reports to the Assistant Vice President of Human Resources.
Primary Duties and Responsibilities
The following duties are customary for this position but are not to be construed as all-inclusive. Duties may be added, deleted and assigned based on management discretion and institutional needs.
- Provides leadership and oversight of HR Operations staff, establishing performance goals, providing constructive feedback, allocating resources and handling day-to-day activities, and escalated issues, associated with operational services provided by department
- Provides employee relations counseling; investigate and resolve employee relations issues and conflicts, and providing recommendations for solutions; collaborate with Office of General Counsel as necessary.
- Oversees position classification and compensation processes to ensure proper alignment with compensation program; provides guidance on new positions, reclassifications, job description best practices and job qualifications
- Provides oversight of hiring process, applicant tracking system, personnel transactions and record management in accordance with policy and best practices
- Provides oversight of the University's performance management system for non-faculty employees including objectives of maximizing engagement, job performance and employee development; determines resources and training needed in this regard, and works to establishes processes and evaluate outcomes
- Serves as liaison with university management and staff to discuss and resolve a variety of escalated human resources issues, such as staffing, compensation, reorganization, policy interpretation and related personnel issues.
- Establish standard operating procedures and ongoing training and documentation for all HR processes and activities. Ensure system and people processes are well documented, regularly updated, and end-user trained.
- Create, implement and evaluate HR policy and procedures
- Present or provide training on topics relevant to HR functional areas for the benefit of employee groups
- Collaborate with Department Leadership to ensure strategic HR goals are aligned with work of HR Operations team
- Represent the Department of Human Resources within the University community by participating and serving as subject matter expert or in other leadership capacities
- Develops methods to collect, analyze, and monitor HR data for solutions or improved effectiveness, efficiency.
Job Requirements:
- Bachelor's degree in Human Resources, Business Administration, Public Administration, Psychology, Corporate/Organizational Communication, or related
- Five years of human resources experience
- Demonstrated experience successfully leading and supervising a team
Additional Information:
Salary Range: $60,000 - $65,000
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Equal Employment Opportunity/Affirmative Action/University ADA Services (EEO). To request an accommodation, report/express a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Mr. Joshua Hayes, EEO Director/Title IX Investigator/University ADA Coordinator, via email at joshua.hayes@wku.edu or by phone at (270) 745-5121.
The University is also required to investigate complaints of sex and gender-based harassment, also a form of discrimination, and has designated the Title IX Coordinator as the individual responsible for coordinating the investigation and response to such complaints. The Title IX Coordinator for the University is Ms. Ena Demir, who can be contacted via email at ena.demir@wku.edu or by phone at (270) 745-6867. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website.
Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php
