Facilities Services Manager (Facilities Services Management 2 - MR13)
Facilities, Planning, and Management
University of Tennessee at Chattanooga
The Facilities Services Manager provides oversight and management of all Building Services and Campus Services operations; leads the implementation and manages ongoing continuous improvement of proactive, high quality, cost-effective custodial and grounds solutions for UTC. Along with the Executive Director of Facilities Planning & Operations, this position plays a critical role in developing campus maintenance and operations standards and delivers the best quality of services to the university.
Duties and Responsibilities:
Building Services has a staff of nearly 50 FTE and many service providers providing cleaning and support services for over 3 million sq. ft. of buildings.
- Oversees the development of project and routine cleaning schedules for campus buildings and exterior furnishings, this includes: identifying tasks, scheduling time studies, evaluating tools, and determining frequency of service; also negotiates schedules with customers, and accounts for campus-wide requirements while allocating resources to individual facilities.
- Along with the Building Services Supervisor, leads the development/administration of recurring and discrete service contracts, prepares written recommendations for resource (re)allocation to ensure optimum results are achieved, and develops campus maintenance and operations standards.
- Helps to formulate and recommend personnel procedures and work rules to FPM leadership
- Ensures staff is informed of campus-wide communications to employees
- Serves as a point of contact/escalation for all custodial items
- Includes but is not limited to: set-ups, moves, floor care, pest control, waste/refuse collection, recycling, pressure washing, steam cleaning, exterior window cleaning, high interior window cleaning, etc.
The Campus Services team consists of 8 FTE and key service partners providing landscape services for UTC's 140-acre downtown campus and 300 acres at Enterprise South. This area of responsibility requires a 24/7 commitment because it responds to extreme weather events/conditions, manages staffing for campus events, and is involved in emergency response.
- Leads the development of routine schedules and task frequencies for campus grounds including turf management, irrigation systems, planting beds, monuments/ plaques, and hardscapes. UTC's downtown campus is a registered arboretum. Incumbent leads landscape beautification projects and initiatives and is responsible for arboretum maintenance & recertification efforts.
- Along with the Campus Services Supervisor, leads the development/administration of recurring and discrete service contracts.
- Prepares written recommendations for resource (re)allocation to ensure optimum results are achieved
- Helps to formulate and recommend personnel procedures and work rules to FPM leadership
- Ensures the grounds team stays informed of campus-wide communications
- Serves as a point of contact/escalation for all landscape items
- Includes but is not limited to: waste/refuse collection, recycling, athletic & campus recreation fields, etc.
- Participates in and ensures managed team appropriately participates in the project programming, design review, and construction documentation process - construction inspection, project walk-through, and system commissioning for both local and capital projects. This involves regularly reviewing design standards then, managing the timely and thorough documentation of all design comments, punch list items, and warranty issues, and monitors the subsequent response to such actions
- Organizes/manages database containing the amounts, location, and quality of various flooring types, wallcoverings, window treatments, and other building data, and; turf installations, woody ornamentals, landscape beds, and hardscapes
- Assists with the preparation and development of FPM's annual capital maintenance and capital outlay projects list
- Assists the Executive Director of Facilities Planning & Operations in completing special projects and additional assigned tasks, and acts in his behalf as directed. Such items may include tasks outside of the traditional building services/campus services role (i.e. key system overhaul, leads the development/administration of other recurring and discrete service contracts).
The ideal candidate will possess the following:
- Direct management responsibility for a major component of a facilities management organization
- Experience in personnel management and training, contract administration, maintenance management, and financial management
- Regularly interacts with a large number and variety of people, thus requires experience and skill in written and oral communication
- Enterprise level maintenance management experience
- Knowledge of building, life safety and fire codes
- Knowledge of custodial and grounds concepts, practices, and management principles
- Consolidated waste/refuse collection & recycling management experience
- Experience with custodial services, pest control, and landscape management
- Experience with performance and unit-cost contracts
- Experience in process improvement/quality control
- Experience with working in/with CMMS systems
- Adequate supervisory skills/experience
- Good general and database computer skills
Review of applications will begin February 9, 2023 and continue until the position is filled. Applications received by this date will receive priority consideration.
Minimum qualifications: Typically requires a bachelor's degree in engineering, architecture, business, operations management, or related field; and 3 years' experience in facilities or maintenance management, with at least 2 years within supervisor capacity, or an equivalent combination of education, training, and experience.
Preferred qualifications: Higher education or another institutional facilities organization; 6 years' experience in facilities or maintenance management, with at least 2 years within supervisor capacity; and membership and participation within industry organizations are preferred.
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.
