This a remote position that will provide the highest level of customer support to all customers and users. Oversee and maintain client deployments, resolving technical issues concerning customer and user accounts or infrastructure, and diagnosing issues and solving problems. Embody high standards of teamwork and professionalism by actively working with other members of the Customer Support Team. Write end-user articles and/or record videos to be published to the Support Portal (or assist others with this work). Assist management in creating training materials pertaining to troubleshooting and usage.  Attend video meetings with clients to analyze, troubleshoot, and diagnose system problems. Respon