The Division of Public Safety and Security (DPSS) manages all police and security operations at the University of Michigan and offers an integrated approach to safety and security, partnering across the University to provide a safe community while improving the quality of life for all those living, learning, working, healing and visiting our community. Guest Service Specialists (GSS) are members of DPSS and report to the GSS Supervisor, under the direction of Michigan Medicine Security Deputy Director.

You will provide guest relations functions and security screening and are the first contact for staff, patients, families and visitors. You will facilitate a safe environment for patients, families and visitors, providing service beyond expectations.

• Use your customer service skills and inclusive mindset to respectfully work with all community members
• Anticipate customer needs and use your problem solving skills to find constructive solutions to difficult situations
• Be the initial greeter for all individuals entering the buildings
• Handle protected health information with confidentiality and discretion
• Communicate with community members verbally, by phone and email and security radio
• Create and issue ID badges and screen individuals according to security protocols
• Offer assistance for way-finding, parking validation, deliveries and other requested information
• Uphold visitation and other applicable policies, procedures, guidelines and restrictions
• Monitor the immediate environment, report any suspicious activity to Michigan Medicine Security and share relevant information
• Assist during emergencies that may include fire, natural disasters and health-related situations
• Move throughout the building to assist our patients and families

• Graduation from high school or GED.
• At least six months experience in a customer service field
• Demonstrated commitment to a respectful, inclusive environment
• Interest in handling large volumes of customers in a healthcare setting and balancing multiple priorities
• Demonstrated proficiency with standard business software applications including Microsoft and Google applications

All members of the Division of Public Safety and Security (DPSS) are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. As such, you are required to report Clery reportable offenses that come to your attention. DPSS employees are required to complete Clery Compliance Training within the first 14 days of employment and annually thereafter.

This position is a 100% regular appointment and is 40 hours per week. The department is a seven (7) day per week, twenty-four (24) hour per day operation. Work schedules are typically 12 hour shifts and may include extended shifts, nights, weekends, afternoons, holidays and occasional unanticipated overtime. You must pass a thorough background investigation and drug screening.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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