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The Campus Physical Security Systems Technician reports directly to the Campus Physical Security Systems Manager and is responsible for assisting with the installation, diagnosis, troubleshooting, repair and maintenance of access control systems, alarm systems, and the associated mechanical equipment throughout the campus, at both on-campus and off-campus locations owned and control by Caltech. The Physical Security Systems Technician shall be able to read and interpret plans, specifications, and perform work assignments with minimal supervision. Additionally, the Physical Security Systems Technician shall be able to support the development and management of an Institute wide security technology plan, aligned with contemporary standards and best practices in security systems such as security cameras, access control, alarm systems, and emergency notification tools.
The Physical Security Systems Technician is also responsible for assisting the Campus Physical Security Systems Manager in the training of campus security and contract security personnel in access control systems, access card management, and dispatch protocols related to access controls.
The Physical Security Systems Technician may be required to join the on-scene field command post response team during campus emergencies and long-term events.
This is a Campus Critical position. An employee designated as campus critical is expected to be aware of the campus emergency management plan and to report to Campus as soon as possible to assist in campus wide response and recovery efforts.
At the direction of the Campus Physical Security Manager, the Physical Security Systems Technician must be able to:
Coordinate and work with vendors during planning, installation, and upgrade projects.
Provide recommendations for security technology solutions.
Implement security projects by adhering to industry and Institute standards and meeting project requirements.
Ability to understand blueprints, diagrams, specifications and schematics.
Assist in the installation, programming, activation, and testing of security technology systems.
Participate in the maintenance program for security technology to assure operability.
Assist the Physical Security Systems Manager during internal audits of the access system to assure all records are current.
Assist the Campus Physical Security Systems Manager in providing Division Administrators.
Assist the Campus Physical Security Systems Manager with maintaining and auditing the campus security brass key system.
Interface and collaborate with various Institute stakeholders such as Information Management Systems and Security (IMSS), Facilities Management, and Student Affairs.
In addition to the above job responsibilities, other duties may be assigned consistent with the scope of this job description.
3-5 years experience in security, security systems deployment and maintenance, project management, or customer service support for technical systems.
Must be able to work in a diverse work environment such as construction sites, residence halls, office buildings, and laboratories.
Must be able to interact with all members of the general public, while maintaining a high degree of confidentiality.
Must be capable of working with minimum supervision in a multi-task-oriented environment.
Must have a verifiable history of excellent customer service and communication skills, both written and verbal.
Must possess strong analytical and problem-solving skills.
Must demonstrate professional verbal and written communication skills.
Possession of an Associate's degree in computer science, IT or relevant field, or an equivalent combination of education and work experience.
5 years working in a higher education environment.
Ability to acquire a working knowledge of WinPak access software.
Ability to acquire a working knowledge of Honeywell access panels (NlO00 to Pro3200 panels and PW7000 panel).
The ability to acquire a working knowledge of Digital Watchdog IP camera systems.
This position will require familiarity with or the ability to quickly and progressively acquire knowledge in:
Proximity credentials and binary bits.
Electronic and mechanical door locking hardware devices.
Simple K or similar key tracking systems.
Standing at times for prolonged periods, walking, reaching, climbing, lifting 50 lbs. or more, carrying, writing, pushing, pulling, hearing, squatting/kneeling, driving, speaking, seeing, and restraining suspects.
Must be able to walk Campus properties.
May be exposed to noise, chemicals, heat/cold, carcinogens, fumes/gases, dirt, and human tissue/fluids, extreme weather and temperatures.
Irregular work schedule, multiple concurrent tasks, frequent interruptions, detailed work, and frequent deadlines.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The California Institute of Technology (Caltech) is a world-renowned science and engineering research and education institution, where extraordinary faculty and students seek answers to complex questions, discover new knowledge, lead innovation, and transform our future.