Key account role supporting the Facilities Management (IFM) and Engineering teams in meeting their strategic business objectives, compliance requirements, and key performance indicators. Operates as an integrator between the IFM teams, COE platform, Shared Services, and field operations as well as with vendors and account leadership. This position is responsible for related data integrity and reporting tools for the delivery of IFM services and ensures the reliability of the service lines' work product and enhances the IFM services process to improve efficiency as well as support relationships with service providers and create vendor management routines. The role will develop and maintain related facility management processes playbooks, notably for IFM tracking databases utilized. The candidate must have a strong data governance focus, excellent communication skills, be able to organize and prioritize multiple tasks, and consistently make effective, high-quality decisions. In addition, this position will develop and implement analytical reporting models for account and client management as needed. Primarily working in client-based systems to create visualizations and custom reporting, using multiple data sources to assist the IFM team and client in timely data management processes and quality and reliability of deliverables for decision-making presentations. The ideal candidate will thrive in a fast-paced environment and be skilled at handling and prioritizing multiple demands and projects to meet deadlines. The candidate must have some understanding of facility management operations, CMMS systems, and be able to identify, process and develop action plans and best practice solutions. The role will act as a steward for operational excellence initiatives and see-through service delivery through coordination of the Operations program, performing at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies, and Procedures Manual, and other related company policies. This is a non-supervisory, salaried exempt role. Key Relationships External relationships: this role will interact with related IFM vendors and client representatives. Internal relationships: this role will interact with the account leadership, IFM teams, and varied C&W COE partners for related IFM initiatives.
Support the IFM strategic KPIs and create cohesive, scalable processes for the IFM service line that support our company and account goals and drive employee engagement and operational excellence.
Work cross-functionally with stakeholders and business partners to ensure goal-oriented programs and operational strategies align with account goals, leveraging internal company-wide resources and advocating, supporting, and increasing adoption of account-wide IFM initiatives.
Assist in the preparation of IFM market, personnel, and related fleet or other resource information for use in presentations and meetings and speak to market information.
Dissect processes and information to construct clear findings resulting in improvement recommendations, such as designing changes to a functional unit's workflow and influencing others to buy in on those changes.
Manage the project work (task, sequencing, milestones, risk, and contingencies) to ensure that the project is launched on time and within time constraints.
Interprets collected data. Identifies functional requirements through process analysis, review of documents and procedures.
Maintain organized records to ensure any implemented system of checks and balances is being continually met for IFM compliance.
Conducts audits and inspections and documents the organization's processes to ensure performance and adherence to quality requirements.
Ability to work in and maintain complex database applications (for example, SharePoint sites, BI dashboards, and playbooks).
Development of operational standards/playbooks / operating manuals for all aspects of the client workplace.
Proactively review workplace systems/processes to innovate and continuously improve the customer journey and workplace experience.
Skilled in creating presentations, process flows, and diagrams to accompany documentation.
Understanding internal and external clients' requests and maintaining the skills, knowledge and know-how to clarify requests in order to deliver desired results.
Possess strong knowledge of Microsoft Office 365 applications
Ensure corporate standards and internal company processes and systems are leveraged.
Comply with all company and account safety procedures, including completing all required C&W Safety Training as scheduled annually.
Other duties as assigned.
Communication Proficiency (oral and written). Well-versed in project and process management. Analytical Problem Solving & Critical Thinking Analysis skills. Sense of Urgency Detailed Oriented, Organized and Technical Proficiency.
C&W CORE STANDARDS
Articulate and live the Cushman & Wakefield culture, model organizational values, and required behavior, and hold others (employees and peers) accountable for their actions by identifying and acting on behavior that is inconsistent with agreed standards.
Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organization.
Work safely and avoid placing yourself or anyone else's health and safety at risk by your acts or omissions.
Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities.
Operate in a manner that will minimize any adverse environmental impacts associated with your activities.
Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients are available.
Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge.
Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:
A High School Diploma or GED Equivalent is required.
Higher level education, having obtained an AA, BA, BS, or related is preferred but not required.
Years of Relevant Experience
Minimum of 5+ years' or more of administrative support or operational coordinator experience is required.
Licenses or Certifications
Knowledge, Skills & Abilities
Advanced proficiency with standard office applications and industry software such as Microsoft Office (SharePoint, Word, Excel, Access, Outlook, and PowerPoint), Smartsheet, Adobe Acrobat, and GSuite conferencing with MS Teams, Zoom, BlueJeans.
Understanding of Facilities Management a plus.
Ability to identify and resolve any problems in the IMF operations processes.
Knowledge of the real estate industry and business model a plus.
Ability to provide solid customer service while exercising diplomacy.
Ability to work independently with minimal supervision and manage time efficiently.
Ability to work with a diverse group of professionals in close cooperation and influence positive outcomes.
Strong organizational skills with the ability to multi-task -productively and efficiently work on multiple projects simultaneously in a fast-paced, ever-changing environment.
Ability to grasp modern technology quickly.
Physical Work Requirements
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions:
Environment: Role is remote / work from home with typical business working hours expected supporting an East Coast / EST client account. Typical equipment supplied for the role includes a company laptop computer, monitor, and mobile phone. The role is expected to provide an internet connection at their remote location with no reimbursement for internet costs. If remote work is not preferred a local hub office to the candidate's location may be an alternative assigned work location.
Physical: Sufficient physical ability to work in a home office setting and operate office equipment; to perform light to moderate lifting and carrying; standing, walking, or sitting for prolonged periods of time.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematics.
Hearing: Hear in the normal audio range with or without correction.
Most schedules work typical business hours based on the location assigned. Must be willing and able to support after-hours/weekend activity as required.
Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Conditions of employment
All offers of employment are contingent upon:
Legal Documentation establishing identity and eligibility to be legally employed in the US/United States Citizenship
Criminal background check
Clean DMV record (for related driving roles)
AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $63,750.00 - $75,000.00Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.