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As the Concierge, you will create a positive experience by providing outstanding customer service to guests, residents, and prospects. You will ensure that all residents and guests needs and expectations are anticipated and that they are provided with a unique memorable experience.
-Maintain an excellent customer service relationship by adhering to the Gables Pledges of Customer Service -Adhere to the Gables Standard Operating Procedures
-Greet residents & guests upon arrival, making them feel welcome, and providing a high level of personalized service throughout their stay. This may involve 'assisting' with move-in and move-out procedures, handling luggage, and escorting guests to their rooms.
-Ensuring the lobby, entry ways, and front desk is clean and organized at all times
-Provide information and recommendations to residents and guests related to building amenities, services and local attractions. Coordinate tailored and memorable experiences for guests to participate in local events and activities. -General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc -Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc
-Provide recommendations and make reservations for guests at local restuarants, theaters, concerts, special events and other area activities.
-Assist guests with transportation needs such as arranging airport transfers, booking taxis or private car services. -Answering the telephone, providing information, forwarding calls and taking messages when necessary -Signing for deliveries and packages and tracking on the community Package Log *-Distributing and assisting residents with packages
-Establish relationships with local vendors, businesses and service providers in the local area.
-Assist guests with special requests such as floral delivery, celebratory event planning, shopping recommendations and services, event location coordination, etc. *-Accepting service requests from residents and logging appropriately *-Monitoring visitor parking areas and issuing parking passes (if applicable) *-Receive and distribute dry cleaning to residents (if applicable) *-Track, monitor and inspect amenity areas when rented by residents * Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education No specific level of education is required. However, for safety and productivity reasons, the position requires the ability to read and write English. Professional Experience 1-2 years experience in customer service or related field preferred (not required).
Attendance/Travel Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. Travel may be required for company training classes or to work at other communities as requested.
Licenses/Equipment N / A
Ability to read, analyze and interpret all forms of information
Excellent written and verbal communication skills
Ability to maintain confidential information
Ability to accept and learn from constructive criticism
Maintain knowledge about local area attractions and events
Must be well organized
Must be detail oriented
Must be team oriented but able to work independently on occasion
Must demonstrate tact and diplomacy
Ability to prioritize tasks
Ability to multi-task
Must be efficient
Must possess strong analytical and problem solving skills
Ability to follow oral and written instructions
Minimum of basic knowledge of computers
Ability to use Outlook
Minimum of basic Internet knowledge
Learning and Development Maintain a commitment to ongoing professional development and career growth.
Career Apparel Associate must wear career apparel based on defined company standards. An Equal Opportunity Employer - M/F/D/V.
If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!
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Gables Residential is an award winning, vertically integrated real estate company specializing in the development, construction, ownership, acquisition, financing and management of multifamily and mixed-use communities.
Gables manages approximately 38,000 apartment homes and 400,000 square feet of retail space and has received national recognition for excellence in development, management, sales, marketing, training, benefits and corporate accommodations. These achievements reflect the impact of our experienced and dedicated team members, our superior knowledge of the markets served, and expertise in development and management.