Benefits: Paid Medical, Paid Dental, Vision, Paid Life Insurance, STD & LTD, 401k-12% employer contribution, cost of living increase, merit increase, safety bonus
Assists the Customer Service Supervisor in evaluating, formulating, and implementing programs, policies, and methods to promote and facilitate the effective and efficient operation of the Cooperative toward achieving its mission and goals.
Will participate in providing a comprehensive customer service program which renders prompt and efficient service to members, employees, and the general public in the preparation and dissemination of information materials that contribute to a better understanding of and generate interest in cooperative programs and services.
Responsible for assisting members with billing questions.
Provides coordination of billing activities in a manner that provides reliable records and ensures accurate member billing.
Calculates and enters all billing adjustments.
Conduct activities in such a manner as to promote a safe working environment, efficient operation of the Cooperative, productive employees, and satisfied customers.
Assists customers with opening new accounts. This includes but is not limited to:
Setting up staking appointments for Mapping Department
Providing paperwork to customer. Assist customer in completion of paperwork.
Making follow-up contacts if incomplete or missing paperwork.
Prepares work order for final inspection and makes appropriate copies. Advise Mapping Department job is ready to be completed.
Document staking sheet has been finalized and release to construction.
Filing right of way easements when required.
Communicates SPEC Rules and services to the new member.
Records and reports any potential hazards to the Operations Manager.
Directs and coordinates with staking technician jobs to be staked.
Determines applicable refunds to members based on rate reclassification or new member connects.
Will have knowledge how to operate The Cooperative’s phone and radio systems in the event of an outage or emergency. Furthermore, will understand the role of a CSR in the Emergency Operations Plan.
Prepares files for delinquent notices to consumers.
Work with billing payment arrangements and delinquent accounts according to SPEC policy.
Prepare special billing and other necessary bookkeeping on particular classes of consumers.
Complete revenue reports, pre-bill edit, membership reports, delinquent reports, monthly penalty, and refund balance reports on cooperative billing, and all other necessary or required reports.
Process and post meter readings, batching customer payments and any other customer information as needed.
Process monthly bills and reports in a timely manner and ensure the information is accurate for final billing transaction to NISC.
Ensure data entries from billing reports are accurately reflected in the general ledger, provide coordination of billing activities in a manner that provides reliable records an ensuring accurate member billing.
Maintain patronage capital records and processes.
Report eschete funds.
Accept and process payments from consumers.
Mail letters to members with “no checks” allowed and/or “no signatures on check” message.
Conducts disconnects for non-payment and reconnections.
Prepare the Board Room for monthly Board Meetings and make sure all supplies for the meeting are available.
Back up to cashier.
Any other duties as requested.
Other duties may be assigned in the Emergency Restoration Plan
EDUCATION AND EXPERIENCE
An Associate’s Degree from an accredited College is preferred or three years’ experience in electric utility distribution system or other equivalent professional setting. The incumbent must possess sufficient prior work experience in progressively more responsible positions during which the skills and abilities to perform all of the position's essential functions and duties have been amply demonstrated at a consistently competent level. High school diploma or equivalent required.
KNOWLEDGE, SKILLS AND ABILITIES
This position requires basic knowledge of RUS specifications, National Electric Safety Code, OSHA, local and state codes, and SPEC policies and procedures. This position also requires knowledge of the local communities that comprise the SPEC service territory. Must be familiar with the SPEC service territory and state and county road system. Must have ability to communicate with consumers and other employees and deal with diverse groups of people. Knowledge of management systems and the ability to diagnose problems, identify solutions, and implement new systems, as required. Ability to accomplish a variety of projects simultaneously within established deadlines. Ability to project a favorable image for the Cooperative.
Performs the essential functions and elements of this position competently, following an initial orientation period. Work requires some independent and original thinking; problems may be complex and unstructured, and methods are loosely defined. Personal characteristics to include: a team player, high integrity, good personal habits, regular work attendance, courteous and friendly, able to work well with diverse groups of people, and gain and maintain respect of others, both inside and outside the Cooperative.