About the job:

The Aquatics Recreation Supervisor coordinates and supervises aquatic staff and programs, including youth through adult swim lessons, springboard diving, and novice swim team, clinics and special events, providing high quality, safe and enjoyable programs for the community. Serves as front line facility supervisor for staff ensuring that quality, safety and customer service standards are consistently maintained.

A day in the life:

Duties may include, but are not limited to the following: 

• Manages and oversees all staff in program area, including providing direction and leadership to staff and volunteers.
• Responsible for staff recruitment, training, mentoring, and evaluation.
• Responsible for scheduling and reviewing time and attendance, including managing leave request and time entry approvals and required reports and documentation.
• Leads and oversees the development, implementation, and evaluation of aquatics programs and curriculum to meet District goals and deliver best practices.
• Teaches training and certification classes for lifeguards, swim instructors, and other aquatic staff.
• Responsible for aquatic program development, planning and registration, assigning classes, and maintaining records and waitlist management utilizing registration and scheduling software.
• Oversee facility operations; open and close facility; ensures that health, safety, and sanitation standards are maintained; ensures pool and facility operations are functioning properly and efficiently.
• Promotes collaboration efforts with other program areas, departments, agencies, community organizations and businesses.
• Organizes, maintains and purchases program area supplies and equipment. Makes recommendations for larger purchases to Recreation Services Manager.
• Assists in developing, monitoring and managing program or division budgets; manages contracts and allocates resources.
• Contributes to Aquatic and Recreation Center Leadership teams for continuous internal and external communications for program changes and opportunities for program and facility improvements and/or specific enhancements for the District and the community.
• Plans, identifies, recommends, and prioritizes marketing opportunities for aquatics programming.
• Leads communication in a positive and constructive manner with parents, participants, and community and responds to questions, concerns and complaints regarding program service, staff or operations.
• Maintains a safe environment for staff and for participants.
• Provides for the ongoing care and maintenance needs of assigned equipment and resources, including the maintenance of required records and documentation.
• May represent the District at community events and engagements.
• May be assigned special projects as needed.
• Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
• Performs other job-related duties as assigned.

Schedule:

• This is an Exempt position so the schedule is varied based on programming and schedule needs.
• A Flexible Schedule is required to provide program supervision and coverage.
• Weekday evenings as well as occasional Saturday work is to be expected.

What you'll need for success:

Strong Knowledge of: 

• Principles, development, practices and delivery of progressive community instructional aquatics programs and swimming instructional skills; 
• Effective teaching techniques and methods, safety guidance, behavior management, facilitation of inclusion services, and age and developmentally appropriate activities for populations served; 
• Effective supervision, training and performance management practices;  
• Effective customer service best practices; and  
• Applicable laws, codes, regulations, policies and procedures for assigned program area.  

Skill and Ability to:  

• Exercise strong initiative and significant independent decision making. 
• Demonstrate strong leadership, excellent planning, organization, problem solving, initiative, prioritization and conflict resolution skills. 
• Manage a high volume of tasks at one time, including organizing and prioritizing own work and the work of others. 
• Work cooperatively with others and create positive, constructive and respectful relationships with staff and the general public. 
• Analyze data and draw logical conclusions, and effectively interpret policies and procedures. 
• Maintain working knowledge of software programs such as Microsoft Office including Word, Outlook, Excel and PowerPoint and other computer programs such as scheduling software, registration software as well as operating common office equipment. 
• Effectively communicate with others verbally and in writing, including by phone, e-mail and in person. 
• Work independently with minimum direction while also working as part of a team and collaborating with others. 
• Demonstrate a high attention to detail. 
• Provide strong front-line leadership, motivation and supervision to staff.  
• Exercise independent judgment and problem solving, including the ability to make sound decision under pressure and manage emergency situations.  
• Provide exceptional customer service; communicate effectively with people of all ages and abilities; demonstrate strong initiative, multi-tasking and prioritization; fulfill technical requirements associated with facility assignment.  
• Establish and maintain professional and cooperative working relationships with staff and the general public.  

What we're looking for:

Education, Experience, and Training:

1. Associate’s degree or equivalent two years of college coursework; AND
2. Three (3) years of experience in area of responsibility and/or performing similar tasks; AND
3. One (1) year of supervisory experience preferred; OR
4. Any satisfactory combination of education, experience and training.

License and Certifications:

1. Must possess or obtain within 30 days of hire a First Aid/CPR Certification for the Professional Rescuer.
2. Must possess or obtain within 30 days of hire any specialty certifications/training required by Facility, such as Lifeguard certification, Ice Resurfacing Training, etc.
3. Some positions may require possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.

Position Specific Requirement:

This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.

If you do not have a driver’s license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business.

Supervision Received:

Works under the general supervision of the Aquatics Supervisor 3 (Recreation Supervisor 3). Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decision in advance.

Supervision Exercised:

Provides direction and supervision to full time and part time staff which includes recruiting, hiring, training, evaluating and managing performance, developing goals, providing discipline, responding to grievances, and effectively recommending terminations. May provide guidance and consultation to other District staff, contractors, and volunteers.

Working Conditions:

• Depending on facility, duties may be performed either indoors or outdoors, which may include working in extreme weather conditions. 
• Work schedule may require evenings, weekends and holidays depending on shift assignment. 
• The flow of work and character of duties involve normal mental and visual attention much or all of the time. 
• Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling in order to deliver equipment and supplies.
• Work is performed in a fast-paced, busy environment and involves extensive contact with staff and public. 
• Multiple tasks, frequent interruptions, continuous demand, difficult situations, difficult individuals and emergencies can be stressful.

About Bend Metro Parks and Recreation District

Bend Park & Recreation District is located in Central Oregon and maintains and operates more than 3,035+ acres of developed and undeveloped parkland. That includes 81 parks/open spaces and 70 miles of trail. We offer over 1,000 recreation programs for all ages and abilities throughout the area and at the Juniper Swim & Fitness Center, The Pavilion and Larkspur Community Center, home of the Bend Senior Center. Bend Park & Recreation District is a special tax district, separate from the City of Bend. It is governed by a five member, elected Board of Directors and managed by an Executive Director.

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