The following duties, responsibilities, Knowledge, Skills and Abilities (KSA?s), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties, responsibilities, KSA?s, and physical requirements required of this position since changes to the position may occur at any time or additional requirements that may be added over the course of time.
 
SUMMARY: 

Under direct supervision of the Department Supervisor, the incumbent will perform a variety of enrollment and administrative support duties directly related to Workforce, Industry, Business and Continuing Education. An accompanying range of technical skills, office skills, procedures and knowledge of organizational policies and procedures is required.  Assists and directs students and visitors, and helps resolve admissions problems and inquiries, both internal and external to the office. Perform audits of records, and scanning of all admissions and registration documents for the Business and Continuing Education department. Participates in all BCE outreach/recruitment, BCE graduation events and assists various training programs and satellite campuses.  MINIMUM EDUCATIONAL AND WORK REQUIREMENTS (MINIMUM QUALIFICATIONS): 
High School Diploma/GED Equivalency and four (4) years directly related experience, or one-year college and three (3) years directly related experience or Associates Degree and two (2) years directly related experience.
 
PREFERRED: 
Experience with Ellucian Colleague software   
 
CERTIFICATION OR LICENSES:  
Possess, or be able to obtain, a Valid Texas Driver License

The incumbent will:

• Provide prompt, friendly, exemplary, and efficient customer service to students, faculty, staff, and the public.
• Create, complete and update student records, including testing, transcripts, credit articulation, holds and other necessary information, as well as scan all relevant documents into software system.
• Respond to all inquiries received via a variety of communication methods, and direct students to appropriate department as needed.
• Process document requests from students, faculty, staff, other institutions and other third parties.
• Review, assess, enter and process all applications and reapplications, and issue welcome and acceptance letters to students.
• Assist other departments and campus locations with questions and processes related to admissions, records, and registration.
• Audit student files per state regulations and retention schedule.
• Enter and end staff/dependent tuition waivers.
• Assist with both beginning and end-of-term duties to complete all student processes. 
• Train and cross-train staff and student workers.
• Maintain student confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA).
• Update and maintain Colleague system regarding both credit and noncredit coursework.
• Attend and assist with the planning of BCE student graduation/pinning ceremonies, to include working evenings and weekends.
• Assist in developing and implementing enrollment processes and procedures.
• Perform general office tasks, including but not limited to: receiving, sorting and distributing the mail; filing; scanning documents; and ordering supplies.
• Participate in Open House events, Recruitment events, information sessions, orientation sessions, and other recruitment events on main and satellite campuses. 
• Represent the institution to prospective students, staff and the general public with the highest degree of professionalism through an array of outreach programs and campus activities, transfer fairs, and other events.
• Assist in proctoring/facilitating testing events both on and off campus.
• Participate in professional development opportunities.
• Serve as a resource to assist continuing education team in effectively carrying out all duties of this division. 
• Perform other duties as assigned.

SOCIAL CONSTRUCTS REQUIRED OF POSITION:

• Display empathy and positive regard for others in written, verbal and non-verbal communications.
• Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
• Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
• Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
• Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.
• Dress appropriately for a workplace with frequent customer service interaction and community outreach.
• Meet all required standards of confidentiality. Keep work areas in a clean and orderly manner.

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