OBJECTIVES: The Central Office Technician is responsible for the installation, maintenance, repair, and operation of the telecommunications network. A CO Tech follows industry standards, best practices, and safety protocols so as to provide our members with reliable, high value services.

RESPONSIBILITIES:

1. Installation, maintenance, repair and operation of telecommunication network, facilities, and plant.
2. Must be able to provision, maintain and troubleshoot TDM and IP subscriber services and trunks Class 4/5 telephony switches.
3. Design, installation, repair and maintenance of Ethernet/IP networks from the core network to the members point of demarcation.
4. Operate TDM, Ethernet, optical, electrical, and subscriber service testing and validation tools.
5. Maintain, operate and troubleshoot facility environmental control and monitoring systems.
6. Create and maintain plant and facilities documentation, including circuit drawings, maps, cable records and CPRs.
7. Maintains central office records including outside plant, switching, and directory numbers and cross connect records as required.
8. Test and maintain battery plant in support of telecom operations.
9. Complete trouble tickets, service orders, and work orders in reasonable timeframes.
10. Direct and assist field technicians when necessary.
11. Ordering and inventory of Division 2, parts, equipment, tools, and supplies.
12. Develop and improve maintenance procedures and schedules.
13. Ensure compliance with safety rules and guidelines established by the Cooperative’s Working Policy, State and Federal regulations.
14. Work with Member Services Department to resolve member issues.
15. Provide stakeholders with up-to-date information about planned and non-planned service disruptions and estimated restoration times.
16. Interaction with fellow employees, outside consultants and members.
17. Ability and willingness to assist other departments, including but not limited to, annual events, projects, and outages.
18. Maintain work areas in a manner that promotes safety, organization and productivity.
19. Perform basic maintenance and safety inspections on company vehicles and equipment.
20. Attend trainings and conferences to stay current on telecommunication technology and best practices.
21. Intermittent stressful working conditions in which the employee is required to exercise significant discretion in judgment.
22. Able to work on-call and outside their regularly scheduled hours, to be available to assist after hours and on weekends for emergency and/or pre-arranged work.
23. Performs all other duties as assigned by Network Services Supervisor.

ABILITIES AND SKILLS:

1. Ability to use a computer, Microsoft Office suite, enterprise management software (NISC), and general troubleshooting software used throughout the IT/telecommunications industry.
2. Ethernet/IP network design, maintenance and troubleshooting.
3. Knowledge of telephony: Switching, trunking, subscriber services, PBXs, SS7, TDM, S/P
4. Knowledge of DC and AC power systems and electrical theory.
5. Knowledge and ability to execute CO/Facilities physical deployment tasks: Equipment installation, power/data wiring, and cable management.
6. Working knowledge of facility environmental control and monitoring systems.
7. Ability to perform all duties assigned to journeymen and apprentice telecommunication technicians.
8. Knowledge of copper/optical splicing techniques.
9. Knowledge of general tradecraft, including: design/fabrication, use of hand/power tools and equipment operation.
10. Ability to operate test equipment for use and training purposes. Equipment includes: TDM, Ethernet, optical, electrical, PON, RF, and subscriber service testing and validation tools.
11. Ability to read, maintain and create cable plant and facilities documentation, including circuit drawings, maps and cable records.
12. Ability to communicate clearly and effectively with supervisor, co-workers, contractors and members: verbally and in writing.
13. Knowledge of the National Electric Code, The Nation Electric Safety Code and USDA Rural Utility Service (RUS) bulletins concerning telecommunications constructions standards.

About Nushagak Electric & Telephone Cooperative, Inc.

Connections working at Nushagak Electric & Telephone Cooperative, Inc.