Job Title

Job Description Summary

Job Description

Role Title:

Shift Engineer

Division/Region:

North

Line of business:

PMSI

Location:

DLF Garden City Gurgaon

Part Time, Full Time,
or Fixed Term Contract:

Full Time

Job Classification:

Diploma, BE, B-Tech (Electrical and Mechanical)

Job Profile:

Engineering Services_ST2

1.2. Reporting Relationships

This role will report into Technical - Manager

1.3. Scope of Role

The Shift Engineer is responsible for the safe and efficient operation, monitoring, and maintenance of all technical systems during assigned shifts. This includes promptly addressing technical issues, carrying out routine inspections, coordinating with relevant teams for repairs or adjustments, and ensuring compliance with safety and quality standards. The role also involves accurate reporting of shift activities, supporting planned maintenance schedules, and liaising with both internal departments and external contractors to maintain continuous and reliable operations.

1.4. Key Relationships

Internal Relationships: R&M Manager, Site Engineers and Supervisors, Operations & Maintenance Teams, Procurement Department, Health, Safety & Environment (HSE) Team, Senior Management

External Relationships: Clients / Client Representatives, Contractors and Subcontractors, Vendors and Suppliers

1.5. Job Purpose

The purpose of this role is to operate, monitor, and maintain all technical systems and infrastructure at the site during assigned shifts. The Shift Engineer ensures the safe, efficient, and reliable performance of equipment and facilities, responds promptly to technical issues, and supports continual improvement initiatives while upholding high standards of safety, compliance, and service quality.

1.6. Accountabilities

Key Result Area

Major Activities

Operation & Maintenance of Residential Infrastructure

• Oversee preventive and breakdown maintenance of electrical systems, DG sets, water pumps, STP/WTP, HVAC, lifts, fire-fighting systems, and other building services to ensure uninterrupted operations.

Safety, Statutory & Compliance

• Ensure all equipment complies with statutory norms (fire safety, electrical safety, pollution control, lift inspection, etc.). Maintain valid certifications and coordinate periodic inspections with authorities.

Complaint Resolution & Resident Satisfaction

• Ensure timely response and closure of resident technical complaints logged via portals or helpdesk. Monitor turnaround time and maintain satisfaction levels.

Vendor & AMC Management

• Manage service contracts, AMCs, and vendor performance. Verify service quality, approve work completion, and ensure timely renewals.

Energy & Resource Management

• Monitor and optimize consumption of electricity, water, and other utilities. Implement energy-saving initiatives and sustainability measures.

Budget & Cost Control

• Prepare the annual maintenance budget, track expenses, and implement cost-saving measures without compromising quality.

Team Leadership & Training

• Lead the site technical team, allocate duties, and provide training on safety, operations, and new technology.

Documentation & Reporting

• Maintain asset registers, maintenance schedules, complaint trackers, breakdown reports, and compliance records. Submit periodic Daily, MIS, MMR reports to management.

Other

• Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
• Performs other duties as requested by your direct manager
• Occasional requirement to work extended hours during peak times or to assist with major functions/events
• Development of operational standards / playbooks / operating manuals for all aspects of the business

General Responsibilities

• Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
• Work safely and avoid placing yourself or anyone elseâ™s health and safety at risk by your acts or omissions
• Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
• Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
• Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available
• Comply with Cushman & Wakefield policy

1.7. Background & Experience

• 3-5 Years of experience in technical operations, facilities management, or maintenance within residential, commercial, or mixed-use developments.
• Proven track record in managing preventive and breakdown maintenance of building services (electrical systems, DG sets, water treatment plants, HVAC, lifts, fire-fighting systems, etc.).
• Experience in handling statutory compliance, safety protocols, and liaison with government/regulatory bodies.
• Strong background in vendor management, AMC administration, and contract negotiation.
• Hands-on experience with budget preparation, cost control, and resource optimization.
• Proficient in using facility management software and maintenance tracking tools.
• Excellent leadership, problem-solving, and communication skills.

1.8. Qualifications & Technical Skills

• Diploma, Bachelorâ™s Degree/B-Tech in Electrical, Mechanical (or related technical field).
• 3-5 Years of experience in technical operations, facilities management, or maintenance within residential, commercial, or mixed-use developments.

Occupation Specific Capabilities:

• Strong knowledge of preventive and corrective maintenance practices for:
• Electrical distribution systems and DG sets
• HVAC systems
• Water supply, STP/WTP
• Fire-fighting systems and lift operations
• Familiarity with statutory compliance requirements and safety standards.
• Proficiency in facility management software and MS Office tools.
• Strong analytical, troubleshooting, and decision-making skills.
• Excellent communication, leadership, and vendor management abilities.

• Attention to Detail
• Planning & Organization
• Time Management
• Financial Acumen
• Communicate Effectively
• Business Writing
• Manages Risk & Compliance
• Systems & Data Management

Organisational Core Capabilities:

• DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
• RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
• INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
• VISIONARY:
  We foster forward thinking.  Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
• ENTREPRENEURIAL:
  We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.

Individual Contributors

• Proactively sets and pursues ambitious goals that advance client and colleague success, articulating the anticipated impact.
• Break down goals into actionable tasks and routinely review progress to overcome obstacles and ensure timely achievement.
• Actively communicates with stakeholders to align objectives and progress reports, demonstrating accountability and a commitment to exceeding expectations.

People Managers

• Cultivates a culture deeply invested in elevating client and colleague success, always looking to contribute that critical '1% more'.
• Encourages and supports team members to set and achieve goals that stretch their capabilities while remaining achievable.
• Facilitates access to resources and removes obstacles, ensuring the team can fulfill their commitments and drive impactful outcomes.

Executives

• Strategically connects team initiatives to the companyâ™s mission and client success, communicating the value of these actions both internally and externally.
• Identifies and dismantles barriers to progress, ensuring the team has the momentum and support needed to deliver on commitments.
• Engages with stakeholders to forge strong alignments, facilitating the delivery of innovative solutions that propel the organization forward.

RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.

Individual Contributors on outcome

• Proactively identifies issues and contributes to solutions, demonstrating adaptability to evolving circumstances.
• Regularly develops and communicates contingency plans ('Plan B') to ensure continuous progress towards objectives.
• Embraces a learning-oriented approach, analyzing and sharing lessons from mistakes to foster collective knowledge.
• Demonstrates agility in adjusting to changing priorities and maintains progress with a focus delivery.

People Managers

• Leads change effectively by translating it into actionable steps for the team and addressing uncertainties head-on.
• Effective communicator, guiding teams through transitions with clear communication.
• Encourages the team to think creatively about solving problems, assessing, and implementing alternative strategies for success.
• Coaches team members to build their resilience, fostering a culture that values adaptability and collective problem-solving.

Executives

• Seizes opportunities in uncertain times, aligning team actions with broader organizational goals and client needs.
• Ensure organizational agility by seeking and encouraging alignment across different teams during change.
• Modelsâ™ resilience by focusing on strategic goals, enabling the organization to navigate and grow through adversity.

INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions

Individual Contributors

• Demonstrates thorough consideration of diverse perspectives and feedback before finalizing tasks, ensuring collective agreement on deliverables.
• Practices active listening, valuing others' contributions as opportunities for learning and growth.
• Actively seeks feedback and integrates it into work processes, enhancing personal and team performance.
• Aligns personal conduct with Cushman & Wakefield's code of conduct, fostering a culture of respect and integrity.

People Managers

• Fosters a collaborative team environment inviting diverse perspectives to enrich decision-making and trust-building.
• Regularly reviews and adjusts team processes and policies to ensure equitable opportunities for all colleagues.
• Provides constructive feedback while welcoming different viewpoints to promote a two-way dialogue for continuous improvement.
• Recognizes, rewards, and holds the team accountable for contributing to an inclusive culture and practices.

Executives

• Ensures the implementation of diverse and equitable processes within their remit, aligning with strategic inclusion goals.
• Serves as a trusted advisor by representing and advocating for many perspectives in decision-making forums.
• Cultivates a community where teams are encouraged to engage in reflective practices and contribute to the greater good of society.
• Leads by example in incorporating a growth mindset, sharing knowledge and opportunities broadly, and promoting cross-functional collaboration without immediate self-interest.

VISIONARY: We foster forward thinking.  Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.

Individual Contributors

• Consistently demonstrates curiosity by asking insightful questions to gain a deeper understanding and drive innovation.
• Leverages new knowledge to propose solutions that enhance outcomes for clients and colleagues.
• Proactively considers the future implications of actions, contributing to long-term strategic goals.
• Embraces calculated risks in pursuing innovation, recognizing that valuable lessons often come from unconventional attempts.