Posted: 13-Mar-26
Location: Remote
Type: Full Time
Salary: $60,000 - $70,000
Preferred Education:
Additional Information:
The Opportunity
As LCI’s Member Engagement Specialist, you will be the heart of our member experience — the person members turn to for support, connection, and guidance on getting the most from their membership. This is a highly relational, detail-oriented role where you’ll manage the full membership lifecycle, from onboarding to renewal, while reflecting LCI’s commitment to excellence in every interaction.
What You’ll Do
Member Engagement & Relationship Management
You’ll be the first point of contact for LCI members — proactively reaching out via email, phone, and virtual meetings to build genuine relationships with key stakeholders. You’ll help members navigate LCI’s resources, events, and Communities of Practice, and run structured outreach campaigns to deepen engagement across all member segments.
Retention, Renewal & Billing
You’ll own the renewal lifecycle — monitoring timelines, conducting proactive outreach, and developing re-engagement strategies for at-risk accounts. You’ll also facilitate all phases of the member billing cycle, from invoice generation and dues follow-up to payment documentation and coordination with LCI’s CFO.
Data Integrity & Member Records
Accurate data is the backbone of great member service. You’ll keep member records current in the AMS/CRM system, ensure each company has the right designated contacts, and support the leadership and board-level reporting that guides LCI’s strategy.
Member Experience & Value Communication
From onboarding to renewal, you’ll champion the LCI membership experience — clearly communicating the value of membership in every touchpoint and helping members maximize their investment through events, learning, and networking. You’ll also contribute ideas to improve member-facing processes and communications over time.
Collaboration & Continuous Improvement
You’ll work closely with the LCI team to share member insights, support strategic initiatives, and participate in internal PDCA cycles — continuously refining how LCI shows up for its members.
What You Bring
Required
- 3+ years in member service, customer success, account management, or a relationship-based role
- Strong written and verbal communication skills
- High attention to detail, strong follow-through, and comfort managing multiple priorities
- Tech-savvy with a genuine curiosity for learning new platforms and tools
Preferred (Nice to Have)
- Association or member-based organization experience
- Familiarity with the AEC industry or Lean principles
- Experience with Higher Logic Thrive, iMIS, Salesforce, QuickBooks, or similar platforms
You’ll Thrive Here If…
- You find genuine satisfaction in helping people feel supported and connected
- You’re organized, proactive, and follow through — every time
- You care about mission-driven work and want your efforts to matter
- You’re comfortable working independently in a fully virtual environment
LCI offers a generous benefits package.